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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Completely pleased with everything. I'm extremely comfortable and confident with Dr. Goldberg, having been his patient for over 20 years. ALL the Nurses and Doctors were most attentive, caring, comforting and most communicative to ensure the procedure was a minimally stressful experience An A+ score to everyone!"

"Staff was not only friendly, but cheery, and it was clear that their patients' physical and mental comfort was important to them, by their dispositions and actions. I think that most patients who are about to have a procedure done have some level of apprehension, but the staff help put me at ease, and made the visit as pleasant as possible."

"I think the level of care and attention I get at May Surgi Center is much better by far than what I would receive at a hospital. I also believe that I am able to check in quicker and leave quicker than at a hospital with a lot less red tape. The personnel at your center are friendlier and seem more capable than someone in a hospital."



"My continuous visits to the surgery center has always been above and beyond my expectations. Thank you"

"Everyone was very kind and helpful. Nurses work so hard and do a great job!"

"It was very touching to have the nurse call me the next day to see haw I was feeling. So very kind and caring. It really meant a lot."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.